ENTERPRISE-GRADE SECURITY

Security & Compliance

Built for healthcare systems, enterprises, and government agencies that demand the highest standards of data protection and regulatory compliance.

Compliance & Certifications

HIPAA Compliant

Full compliance with Health Insurance Portability and Accountability Act for protected health information (PHI).

SOC 2 Type II

Audited annually for security, availability, processing integrity, confidentiality, and privacy controls.

GDPR Ready

Full compliance with General Data Protection Regulation for EU data protection and privacy requirements.

CCPA Compliant

California Consumer Privacy Act compliance ensuring consumer data rights and transparency.

Data Encryption

  • Data at Rest: All data encrypted using AES-256 encryption with customer-managed keys available for enterprise customers.
  • Data in Transit: TLS 1.3 encryption for all data transmission with perfect forward secrecy.
  • Key Management: Hardware security modules (HSMs) for encryption key storage and management.
  • Database Security: Encrypted backups with multi-region redundancy and point-in-time recovery.

Access Controls

  • Multi-Factor Authentication: Required for all user accounts with support for TOTP, SMS, and hardware tokens.
  • Role-Based Access Control: Granular permissions with least-privilege access principles and audit logging.
  • SSO Integration: Support for SAML 2.0 and OAuth 2.0 with major identity providers (Okta, Azure AD, Google Workspace).
  • Session Management: Automatic session timeout, IP whitelisting, and device fingerprinting for suspicious activity detection.

Data Residency & Infrastructure

Geographic Options

Choose where your data is stored and processed:

  • • United States (US-East, US-West)
  • • European Union (EU-Central)
  • • Canada (Toronto)
  • • Custom regions available

Infrastructure Security

Enterprise-grade cloud infrastructure:

  • • AWS/Azure compliance zones
  • • Network isolation & VPC
  • • DDoS protection
  • • 99.9% uptime SLA

Data Governance

Full control over your data:

  • • Data portability (export anytime)
  • • Retention policies
  • • Right to deletion (GDPR/CCPA)
  • • Data processing agreements

Incident Response

Our security incident response protocol ensures rapid detection, containment, and resolution:

  • 1.
    Detection: 24/7 security monitoring with automated threat detection and alerting systems.
  • 2.
    Response: Security team mobilized within 15 minutes of confirmed incident.
  • 3.
    Notification: Affected customers notified within 72 hours per GDPR/HIPAA requirements.
  • 4.
    Remediation: Full incident analysis, remediation, and prevention measures implemented.

Business Continuity

Ensuring uninterrupted service for mission-critical outbreak intelligence:

  • 99.9% Uptime SLA: Multi-region redundancy with automatic failover.
  • Disaster Recovery: RPO < 1 hour, RTO < 4 hours with tested recovery procedures.
  • Backup Strategy: Hourly incremental, daily full backups with 30-day retention.
  • Quarterly DR Tests: Full disaster recovery simulations to validate procedures.

Third-Party Risk Management

We carefully vet all third-party vendors and service providers to ensure they meet our security standards:

Vendor Security Assessment

  • • SOC 2 compliance verification required
  • • Annual security questionnaire reviews
  • • Data processing agreements (DPAs) with all vendors
  • • Regular vendor security audits
  • • Vendor incident notification requirements

Key Service Providers

  • • Cloud Infrastructure: AWS/Azure (SOC 2, HIPAA)
  • • Data Sources: CDC, WHO, Public health agencies
  • • Monitoring: Industry-standard observability tools
  • • Communication: Encrypted email and messaging

Security Testing & Auditing

Penetration Testing

Annual third-party penetration testing by certified security firms with full remediation of findings.

Vulnerability Scanning

Continuous automated vulnerability scanning with weekly reviews and patch management processes.

Security Audits

SOC 2 Type II audits annually, with quarterly internal security reviews and compliance assessments.

Questions About Security?

Our security team is here to answer your questions and provide detailed information for your procurement process.

Contact Security Team